Reviews
I rang the surgery on Wednesday to get a blood test result. There was no answer and I learnt that results were only given between a certain hour. To my astonishment Tracey Davey rang me back saying she had received a missed call from me. She was extremely helpful and looked up the results for me. I also asked her about another problem and she arranged for a Doctor to call me today for a consultation.
I must say that my experience had been the best ever with the practice who I have been with for 4 years now.
Please employ more people like Tracey, who made me feel comfortable and that I wasn’t being a problem.
The Doctor who I spoke with this afternoon was also a delight and was patient and understanding.
I worked for a group practice for 16 years and know how difficult things can be at times and this year must have been a nightmare. However pleasantry and helpfulness do not cost anything. I was seriously thinking of changing surgeries as my experience has been that a few of the receptionists seem to belittle patients the way they speak to them and some of the Doctors don’t seem interested.
I would like my comments to be passed to the Practice Manager and Tracey be acknowledged in some way.
PLEASE keep this kind of experience going.
Susan Dowling
I am so happy Witt the care I have received from the surgery . The recptionist was very helpful and the doctor was wonderful I feel well looked after thank you . Thank you for your hard work and dedication during this unique and awful year . Keep safe and we’ll
This is a compliment specifically for the GP I saw today Dr Bopita (uncertain of the spelling). She was really thorough. She really listened and I did not feel like I was being rushed or dismissed. I feel she will get to the bottom of things. She has arranged a follow up call with me next week.
I honestly could hug her.
She was so lovely.
Thank you so much to her.
Deirdre was very informative and made me feel as ease at a stressful time. Thank you Deirdre
I was seen by a nurse, not really sure how to spell her name (Diedere) in Tollgate Practise room 11. She was honestly the most sweetest, empathetic and the most caring nurse I have met to this day. She made me feel very comfortable with the procedure, spoke to me as though I was her daughter and gave me the best advice. Definitely made the process a lot easier! I would highly recommend her. I feel bad I cannot spell or quite fully remember her name but all I know is, she made a huge difference to my day!
Resources
Short link to review The Tollgate Practice: http://iwgc.net/eb8r2